Last Updated: October 2025
At Johnson Transportation LLC, we aim to provide reliable, safe, and professional transportation and logistics services to all our clients. However, we understand that certain situations may require a refund request. Please review the following Refund Policy for clarity and transparency.
All payments made for transportation, shuttle, cargo, or booking services are non-refundable once:
A trip has been confirmed,
A vehicle has been scheduled or dispatched, or
A driver has been assigned.
This is because resources, time, and operational planning are immediately allocated to your booking.
A refund may only be considered if:
The service has not been scheduled, dispatched, or confirmed.
A double payment, system error, or technical billing issue occurred.
A cancellation request is submitted before the booking confirmation.
If your case qualifies for a refund:
You must contact us within 5 business days of the payment.
Approved refunds will be processed within 7–10 business days using the original payment method.
Refunds will not be provided in the following conditions:
The ride, trip, or transport service has already been dispatched or completed.
The client or passenger fails to respond, is unavailable at pick-up time, or provides incorrect booking details.
Cancellation is requested after the driver or vehicle has been assigned or after service preparation has begun.